Shipping Policy

At Zahra Clothing, we are committed to delivering your orders to you quickly, safely, and reliably. We have partnered with trusted and experienced courier services to ensure that every package reaches its destination in perfect condition and within the expected timeframe. This Shipping Policy explains everything you need to know about how we process, dispatch, and deliver your orders.

Order Processing Time

Before your order is dispatched, it goes through our order processing and quality check stage. All orders are typically processed within 1 to 2 business days after payment confirmation is received. Orders placed on Saturdays, Sundays, public holidays, or outside of standard business hours will begin processing on the next available business day. During peak periods such as Eid festivals, End of Season sales, and major promotional events, processing times may extend to between 3 and 5 business days. In such cases, we will proactively communicate any expected delays via email.

Domestic Shipping Within Pakistan

For customers located within Pakistan, we offer two primary shipping options. Standard Shipping delivers your order within 3 to 7 business days from the date of dispatch. This is our most economical shipping option and is suitable for non-urgent purchases. Express Shipping delivers your order within 1 to 3 business days from dispatch and is available for most major cities and urban areas across Pakistan. Express shipping carries an additional fee that will be displayed clearly at checkout. We work with reputable domestic courier partners to ensure consistent, reliable delivery nationwide.

Free Shipping

We regularly offer free standard shipping on orders that meet or exceed our qualifying order value threshold. The current free shipping threshold is displayed prominently on our website homepage and at the checkout stage. Free shipping is applied automatically once your cart reaches the qualifying value — no coupon code is required. Please note that the free shipping threshold may be adjusted during sale periods or special promotions, and updated information will always be visible on our website.

International Shipping

Zahra Clothing is proud to offer international shipping to a growing list of destinations worldwide. We currently ship to the United Kingdom, United States, Canada, Australia, UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, and several other countries. The available shipping options, costs, and estimated delivery timeframes for international orders are calculated automatically at checkout based on your destination country. International delivery typically takes between 7 and 21 business days depending on the destination and the shipping method selected.

Please note the following important points regarding international orders. Customs duties, import taxes, value-added taxes, and any other government-imposed fees or charges applicable in your destination country are not included in the price charged by Zahra Clothing and are entirely the responsibility of the buyer. We have no control over these charges and cannot predict their exact amount, as they vary by country and product type. We strongly recommend that you research the import regulations and applicable duties for your country before placing an international order.

Shipment Tracking

Every order dispatched by Zahra Clothing is assigned a unique tracking number. This number is automatically sent to you via email and SMS as soon as your order leaves our warehouse. You can use this tracking number on the courier's official website to check the real-time status and location of your delivery. If you have a Zahra Clothing account, you can also track your order directly through the My Orders section of our website.

Delivery Attempts and Failed Deliveries

Our courier partners will make up to two delivery attempts before holding the package at a nearby collection point. You will be notified via SMS or phone call before each delivery attempt. If a delivery is unsuccessful due to an incorrect address provided by the customer, an unresponsive recipient, or any other reason within the customer's control, re-delivery charges may apply. Please ensure that the delivery address and contact phone number provided during checkout are accurate and up to date.

Lost or Undelivered Shipments

In the rare event that your shipment appears to be lost or has not arrived within a reasonable time beyond the estimated delivery window, please contact our customer support team immediately. We will open a formal investigation with our courier partner and work to resolve the situation as quickly as possible. If the shipment is confirmed as lost, we will arrange a replacement order or issue a full refund in accordance with our Refunds Policy.

Damaged Packages

If your order arrives and the outer packaging shows visible signs of damage, we advise you to photograph the packaging before opening it. If the contents are found to be damaged upon opening, please photograph the damaged items and contact our support team within 48 hours of delivery. Provide your order number, a description of the damage, and your photos. We will arrange for a replacement or issue a refund promptly. Failure to report damage within this 48-hour window may affect your eligibility for a claim.

How long will it take to receive my order? For domestic orders within Pakistan, standard delivery typically takes between 3 and 7 business days from the date of dispatch. Express delivery is available in most areas and typically takes between 1 and 3 business days. For international orders, delivery times vary by destination and can range from 7 to 21 business days. Please refer to our Shipping Policy page for full details on delivery timelines and available shipping methods.

How do I track my order? Once your order has been dispatched from our warehouse, you will receive an email and SMS notification containing your unique tracking number and the name of the courier company handling your delivery. You can use this tracking number on the courier's official website to monitor the real-time location and status of your shipment. You can also track your order by logging into your Zahra Clothing account and visiting the My Orders section.

Do you ship internationally? Yes, Zahra Clothing ships to a growing list of international destinations including the United Kingdom, United States, Canada, UAE, Saudi Arabia, Australia, and several others. International shipping rates and estimated delivery timeframes are calculated and displayed at checkout based on your selected destination. Please note that any customs duties, import taxes, or handling fees charged by your destination country are the responsibility of the buyer and are not included in the shipping cost charged by Zahra Clothing.